- How does this Certificate program work?
- Do I have to use the Certificate all at once?
- Can I use my Certificate for Advertisements or Special Offers?
- An item(s) is missing from my Order?
- No shipment tracking information was found for my Order/Invoice Number?
- I do not feel safe exchanging personal and financial information over the internet?
- I am not able to check out on the website?
- What forms of payments are accepted for online purchases?
- Can I order items to be sent as gifts?
- Can orders be shipped internationally?
Back to Top
How does this Certificate program work ... ?
As a holder of a Certificate, you shop as you would in any online store. You can select any items we currently offer on our website that are not Advertisements or indicated as a third party Special Offers. You simply 'Add to Cart' the items you desire. To checkout with the items in your cart, you simply click 'Checkout'. Note, you will need to create an account to checkout.
You can order as much as you like as often as you like. During checkout (and in numerous other places throughout the website), you will be prompted for your valid Certificate Passcode in order to receive your Certificate Use. 'Redeem' your Certificate by submitting the Passcode that is printed on your Certificate. ( Click for HELP finding the Passcode on your Certificate )
If your passcode is valid and submitted correctly, you will come to a welcome page that shows that your Certificate Use has been approved and activated. Also, the 'Redeem Certificate' link at the top will disappear.
Or for Certificate redemption status see this box below:
If Price, S&H applies to your Certificate, you must pay the charge for Product 'Price, Shipping and Handling' (Price, S&H) for items based on the final subtotal of items in your shopping cart for delivery right to your door. In some cases, Price, S&H may not apply. ( Click for Price, S&H Chart. )
To determine the Price, S&H or if Price, S&H applies to your Certificate, you must first 'Redeem' your Certificate by submitting the Passcode that is printed on your Certificate. If your Passcode has not been submitted or it was submitted incorrectly, a 'Certificate' Passcode Text Form will remain at the top right area of web pages within our website. It will also ask that you Redeem a valid Passcode on the Price, S&H Chart page on this website.
You can also find the link to the Price, S&H table in the Support and Customer Service links at the top and bottom of your screen. ( Click Here to View Price, S&H Chart. ) The final Price, S&H, if applicable, and Certificate Use will be calculated and displayed for your approval in the final checkout pages.
You only pay the final 'Total' clearly indicated in RED on the checkout Confirmation page. The checkout Confirmation page is your chance to review your Order before it is processed and payment collected.
Note: if you select the 'STANDARD' Shipping option for the checkout Shipping Method Type, THERE IS NO ADDITIONAL SHIPPING CHARGE. For rush, express, and international shipping additional charges apply.
Certificates can be redeemed via the web or you can order product by mail or fax.
Don't forget to Submit your Certificate Use Passcode if no Certificate Use is shown at the top of your shopping cart. It may have been entered automatically if it shows a Certificate Use and you haven't submitted a passcode.
Please NOTE: It is important that you review our Conditions Of Use, particularly AFTER you successfully redeem a valid Certificate because theConditions Of Use may vary depending upon the specific promotion or Certificate Use offer you are redeeming as specific terms and conditions may apply.
( Click Here to View Conditions Of Use. )
Back to Top
Do I have to use the Certificate all at once ... ?
Please redeem your Certificate and return to this FAQ for specific details for your Certificate.
Back to Top
Can I use my Certificate for Advertisements or Special Offers ... ?
NO...Advertisements and Special Offers are programs separate from the Certificate Program. Therefore, Certificates may not be used. Special offers are Third Party Advertisements placed placed on the website. The ads are presented on the website to offer you additional special values.
Back to Top
An item(s) is missing from my Order ... ?
There are a few reasons this can happen.